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Field Notes

6 Ways Fraternal Producers Are (Actually) Using AI Right Now

What’s working, what’s not—and where this fits in a real-world practice

We asked NAFIC members: “How are you using AI to help in your day-to-day work as an agent?”

The responses were exactly what you’d expect right now. Some agents are leaning in. Some are cautiously experimenting. And some are staying far away (one response simply said AI is “the devil”—which might be the most honest answer of all). We’re not attaching names to specific responses here, as company policies vary widely and we want to focus on ideas—not compliance lines. What stood out is that the agents using AI well aren’t replacing what they do—they’re supporting it.

1. Not Using It (On Purpose)

Where It Shows Up: Company policy or personal choice.

This came through clearly—some agents are not using AI at all. In some cases, company guidelines restrict it. In others, agents simply don’t see the need (yet).

That’s important context. This isn’t an all-or-nothing shift, and nobody is “behind” for not using it. The industry is still figuring this out in real time, and caution—especially around compliance—isn’t a bad thing.

At the same time, even agents not using AI are paying attention to it. Most recognize it’s something worth understanding, even if they aren’t actively using it today.

Field note: You don’t have to be first—but you don’t want to ignore it either.

2. Writing & Improving Everyday Communication

Where It Shows Up: Emails, follow-ups, letters, and internal communication.

This was the most common use. Agents are using AI to clean up wording, structure thoughts, or get a quick starting draft.

Used correctly, it can take something that would take 10–15 minutes and cut it down to 2–3. That adds up quickly over a week.

The consistent theme: no one is blindly sending what AI writes. It’s being reviewed, adjusted, and aligned with both personal tone and company guidelines.

Field note: It’s not replacing your voice—it’s helping you find it faster.

3. Turning Notes Into Something Usable

Where It Shows Up: Meeting notes, follow-ups, and internal organization.

Several agents mentioned using AI to summarize meetings or organize notes. Even without uploading sensitive data, this can streamline your workflow.

Instead of rewriting notes at the end of the day, you can quickly turn them into clear next steps, follow-up points, or reminders.

Over time, this can create more consistency in how you track conversations and move opportunities forward.

Field note: Organized notes lead to better follow-up—and better follow-up leads to more business.

4. Learning & Simplifying Complex Concepts

Where It Shows Up: Personal development and client explanations.

One of the more underrated uses—agents are using AI to understand things better themselves.

Whether it’s breaking down a product, comparing strategies, or asking for simpler explanations, it can help clarify your own thinking before you ever sit down with a client.

That confidence shows up in conversations. When you understand something clearly, clients feel it.

Field note: If you can explain it simply, you probably understand it well.

5. Research (With a Big Asterisk)

Where It Shows Up: Quick answers, idea validation, and planning.

Some agents are using AI as a faster version of Google. It can summarize topics and help you get up to speed quickly.

But there was a clear warning across responses: AI can be wrong—and it can sound very convincing while being wrong.

The best approach is using it for direction, not final answers. It’s a starting point, not the source of truth.

Field note: Trust, but verify.

6. Marketing & Idea Generation

Where It Shows Up: Social media, outreach ideas, and niche targeting.

Some agents are using AI to brainstorm marketing ideas, generate content angles, or think through how to approach specific markets.

One agent even mentioned generating leads after refining how AI communicates in their voice—which shows the potential when used intentionally.

The key is not outsourcing your marketing, but accelerating your thinking. You still choose what fits and what doesn’t.

Field note: It won’t replace creativity—but it can remove the blank page.

The common thread: The agents getting value from AI are using it to support their thinking—not replace their relationships. The human side of this business still matters. Probably more than ever.

AI isn’t a silver bullet. It’s a tool. And like any tool, it depends on how you use it—and whether it fits within your company’s guidelines.

Thank you to everyone who shared input on this topic.

Your insights helped highlight what’s actually happening in the field right now.

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